November 23, 2020
Car Sharing

Car Sharing FAQs

Car sharing is a relatively new concept, so you probably have a lot of questions. Get the facts from the industry leader. Check out our FAQs for some answers!

Borrow from Avail

Borrowing a car using a car sharing service is similar to renting, but Avail does things a little differently to give you a better experience.  Below are some of the most common questions that we receive.

What do I need to borrow a car from Avail?

You’ll need a valid driver’s license, a clean driving record, and a debit or credit card. We don’t accept prepaid cards. And don’t worry about adding car insurance. We include coverage from Allstate when you borrow an Avail car.

How old do you have to be to borrow a car from Avail?

As long as you’re 18 years old and meet our other requirements, you can borrow a car with us. Even better, we don’t charge our younger customers extra fees. You pay the same price as our other borrowers.

How much is it to borrow a car from Avail? Is there a deposit?

The cost depends on the duration of your trip and the class of vehicle that you select. We don’t require a deposit, but you’ll be charged for your trip at the time of booking.

I'm heading out on a road trip, is there a daily mileage limit?

You get 150 rollover miles. So if you have a three-day trip, you can drive 450 miles total. If you happen to go over, you’ll incur an additional $0.50/mile overage charge.

My car is in the shop. Can I borrow an Avail car for the week?

For right now, Avail only shares cars with out-of-town travelers.

What if I have a change of plans?

If your trip gets cut short, you can always return it early, and we’ll refund you for any unused time. If you need to extend a trip, we first need to make sure the car is available. If it is, you’ll be charged the car’s current daily rate, which may differ from the rate you paid for your trip.

What about things like gas and tolls?

We ask that you bring your car back with the same amount of gas in the tank as it had at pick up. If you happen to forget, we’ll only charge you for the cost of refilling the tank without any gas markup. When it comes to tolls, please pay these yourself on an as-you-go basis. If the car has an automatic toll collection device, and tolls are charged to the car owner’s account, you’ll receive an email from Avail and be responsible for the charges.

Where can I rent a car from Avail?

Avail has locations near the following airports. We're growing and opening new locations soon:
  • Austin-Bergstrom International(AUS)
  • Baltimore Washington International(BWI)
  • Chicago O'Hare International (ORD)
  • Chicago Midway International (MDW)
  • Dallas Love Field (DAL)
  • Denver International (DEN)
  • Houston George Bush Intercontinental (IAH)
  • Los Angles International (LAX)
  • Miami International (MIA)
  • Nashville International (BNA)
  • Philadelphia International (PHL)
  • Phoenix Sky Harbor International (PHX)
  • Salt Lake City International (SLC)

Can someone else drive the car?

Yes! You can add another driver to the trip for free, but the additional driver must create their own Avail account and validate his or her driver’s license first.

Share your Car with Avail

Have a car you’d like to share with others to make some extra money? Here’s what you need to know.

What are the sharing requirements for Avail cars?

Your vehicle should be clean, have fewer than 125,000 miles, be a 2010 model or newer, and be free of interior/exterior damage as well as maintenance issues.

How do you make sure my car is safe?

All borrowers must present a valid driver’s license, be at least 18 years old, and pass our motor vehicle records check before they’re allowed on the platform.

Is there a guarantee that my car will be shared with someone?

No, there isn’t a guarantee that your car will be shared with someone, but our Park and Share program offers some great perks even if your car isn’t matched with a borrower. You’ll always get free parking and a free car wash as long as your car is eligible to be shared. If your car gets borrowed, great! You’ll come back to a sparkling clean car, no parking fees, and some extra cash. If your car wasn’t borrowed, you still have a clean car and save money on parking.

Car Sharing Insurance

Our approach to insurance is simple, easy to understand, and fair. We provide full coverage from Allstate on every trip. The cost of insurance is included in each car’s daily rate.

Do you require your borrowers to have car insurance?

If you mean your own car insurance, no. Allstate coverage is provided to all borrowers. This ensures that both borrowers and owners are protected.

Do owners need to have a personal policy on their car?

Yes. Avail’s policy only provides coverage while the vehicle is participating in car sharing and requires that a vehicle have personal comprehensive coverage.

What about roadside assistance?

We include that, too — roadside assistance and 24/7 customer support comes with every trip. We’ve got your back.

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