Our People: Meet Lena Chang
I study the interaction between users and products to improve user experiences through product design.
Currently, I can only interact with users virtually. It’s challenging not being able to conduct user studies in-person!
I’ve been working on a complex project to enable vehicle upgrades, downgrades, and exchanges within our backend tools. It’s been challenging, but I’m excited to make the jobs of our lot staff easier and improve customer experience with these functionalities.
Having supportive mentors who care about you goes a long way for personal growth and work enjoyment.
People don’t fully understand the insurance piece to Avail car sharing, and they are always trying to find some hidden, nonexistent “catch”. Avail’s Allstate insurance plan automatically covers both car borrowers and car owners on our platform.