Car Sharing FAQs

Car sharing is relatively new, so there’s not a ton of info out there. Below are answers to the most common questions folks have about car sharing. Whether you’re borrowing a car or sharing your own, you get insurance coverage from Allstate at no extra cost to you. Borrowers also get access to 24/7 support and roadside assistance in case of the unexpected. 

If you can’t find the exact information you’re looking for, try visiting our help center. We have way more FAQs there about all the ins and outs of borrowing and sharing cars with Avail. We hope to see you on the lot soon!

Frequently Asked Questions (FAQ)

Looking to put your car to work and make some extra money with Avail? Here's what you need to know.

What is Avail and how does it work?

Avail simplifies access to car sharing. All cars are owned by real, local people, but we take care of the car exchange, cleaning, inspection and insurance process so it’s easier for the borrower and the owner of the car.

Avail makes it easy to borrow or share a car at any of our neighborhood locations across Chicago and Denver.

Where do I pick up and drop off my vehicle?

Avail is located in neighborhoods throughout Chicago and Denver. Choose the sharing location most convenient for you — this is where you'll pick up and drop off your car.

What's required to drive an Avail car?

All drivers must be 21 or older and have a valid U.S. driver's license (probationary and provisional licenses are not accepted), a clean driving record and a valid credit card to book a reservation (debit cards are not accepted).

How close to my desired pick-up time can I book a car?

We require bookings and modifications to be made at least 4 hours in advance of pick-up. This helps give our staff time to prepare your vehicle.

Is insurance included?

Yes, all Avail drivers are covered by Allstate insurance complete with access to roadside assistance and 24/7 customer support.

For questions about whether your personal auto policy or credit card policy may apply, please contact your insurance provider or a licensed insurance agent.

Is there a daily mileage limit?

Total trip mileage is limited to 150 miles per day. That means a 3-day trip is allowed up to 450 total miles before incurring a fee of an extra $0.50 per mile. We calculate total mileage by looking at the odometer before and after your trip.

Does Avail charge any extra fees?

Avail doesn’t charge extra fees for drivers under 25 years old, adding a second driver or canceling your trip before the reservation start time.

You may be charged fees or fines if you break our Borrower Rules and Guidelines, including for smoking or vaping, bringing a pet (service animals are accepted), damaging the vehicle, unauthorized drivers, excessive wear and tear and returning the car with less gas than was provided at pick up.

How does Avail make sure a car is safe?

Cars must be less than 10 years old and have fewer than 125,000 miles to be shared on Avail. To maintain our safety standards, we only accept vehicles that have an automatic transmission, no open recalls, no major cosmetic damage and no significant interior or exterior damage.

Can I add a second driver to my reservation?

Yes. After your booking is confirmed, have them create an Avail account and upload their driver’s license, then contact our support team via chat or SMS. We will then add that person to your reservation. It’s free to add a second driver.

How do I book a car with four-wheel drive or all-wheel drive?

We can’t guarantee a vehicle will have all-wheel drive, but since we only offer cars that are less than 10 years old, many of our SUVs come equipped. If you’d like to borrow a car with four-wheel drive, just reserve a midsize or large SUV and then chat Avail support with your preference. We will do our best to fulfill your request.

Sharing Your Car

Looking to put your car to work and make some extra money with Avail? Here’s what you need to know.

How much money will I earn?

You're guaranteed to earn at least $50/week after you share your car for 7 consecutive days. You don't have to share your eligible car in 7-day increments, though. No matter how long you share past the 5-day minimum, your guaranteed earnings will be prorated accordingly ($7.14/day).

When your eligible car is borrowed, you’ll earn a fixed amount each day based on your car’s class. Standard cars, mid-size SUVs and vans earn $20 per day and large SUVs earn $25 per day. This fixed daily earnings will count toward your guaranteed amount. If your car is not borrowed during your sharing period, you will still make your guaranteed amount. If your car is frequently borrowed during your sharing period, you can earn more than your guaranteed amount.

What are some examples of the payout?

Here are a few examples of how this works:

Example 1: If you list your eligible car to be shared for 5 days and you earn $20 from borrower trips during that time, you’ll make a prorated guarantee of $35.71.

Example 2: If you list your eligible car to be shared for 7 days and earn $0 from borrower trips during that time, you’ll still earn $50 in guaranteed income.

Example 3: If you list your eligible car to be shared for 28 days and earn $400 from borrower trips during that time, you’ve surpassed your minimum guaranteed earnings, and you'll earn $400.

Guaranteed earnings are paid out per eligible car and are set automatically per sharing period. If you share for 28 consecutive days, you can expect your automatic payment to be sent on day 29.

Is there a minimum or maximum listing length?

You must be able to share your car for a minimum of 5 consecutive days. There is no limit on how long you can share.

Do I need to do anything before I share my eligible car?

Create an Avail account and schedule your car to be listed for sharing for at least 5 consecutive days. Then, remove your personal items from your car, park in a designated Avail parking space and leave your keys in our key box — we'll handle the rest. We facilitate sharing, insurance, cleaning and customer service, so the money you earn is truly passive.

Avail shall not be responsible for items left, stored, or transported in or on the car at the time of sharing.

How do I get paid?

We'll make your earnings available in your Avail account each time after your eligible car is shared and at the end of your sharing period if you haven’t already met your guarantee. Owners who list their eligible car to be shared for more than 28 consecutive days will receive their guaranteed earnings payout on day 29, and again at the end of their sharing reservation or after the next 28-day period if they share for multiple months.

You can then transfer the funds from your Avail account to your bank account at any time.

Does Avail offer insurance coverage?

Every trip on Avail is covered up to $1 million in insurance from Allstate, along with roadside assistance and 24/7 customer support.

How do I qualify for select maintenance coverage?

You may choose to have a qualifying third-party inspection to be eligible for complimentary routine maintenance coverage, including oil and filter changes, transmission and differential fluid changes and some wear and tear items such as tires and brakes. Coverage will be based on mileage accrued while the vehicle is listed on the Avail platform. Those who choose not to receive an inspection can still share their car, but won’t receive any routine maintenance coverage.

How does the inspection process work?

You’ll be responsible for scheduling an inspection with Pep Boys and driving your car to and from the appointment, as well as paying the $49.99 fee. You’ll need to tell Pep Boys you are receiving an inspection for Avail and email your completed inspection to inspection@availcarsharing.com.

Currently, third-party inspections can only be performed by Pep Boys. We’re working to add more partners and expand ways to receive a qualified inspection.

Can I change my sharing dates?

Yes. Go to “Reservations” in your Avail account to change your sharing dates.

Who will be driving my car?

Someone like you. They may be local or from out of town. No matter where they're from, we always pre-screen the drivers who borrow with Avail. Additionally, every driver on Avail must be 21+, pass a motor vehicle record check and have a valid U.S. driver’s license.