Car Sharing FAQs

Car sharing is relatively new, so there’s not a ton of info out there. Below are answers to the most common questions folks have about car sharing. Whether you’re borrowing a car or sharing your own, you get full insurance coverage from Allstate at no extra cost to you. Borrowers also get access to 24/7 support and roadside assistance in case of the unexpected. 

If you can’t find the exact information you’re looking for, try visiting our help center. We have way more FAQs there about all the ins and outs of borrowing and sharing cars with Avail. We hope to see you on the lot soon!

Frequently Asked Questions (FAQ)

Looking to put your car to work and make some extra money with Avail? Here's what you need to know.

What is Avail and how does it work?

Avail is a car sharing company, which means all the cars are owned by real, local people. And the added benefit of amazing customer service. We take care of the car exchange, cleaning, inspection, and insurance process so it’s easier for you and for the owner of the car.

Where do I pick up/drop off my vehicle?

At our Avail airport lots. Free shuttles to and from the airport come every 5 to 10 minutes.

What's required to drive an Avail car?

All drivers must be 18+ years old and have a valid U.S. driver's license, a clean driving record, and a debit or credit card to book your reservation.

Is insurance included?

Yes, all Avail drivers are covered by Allstate insurance complete with access to roadside assistance and 24/7 customer support.

How far can you drive?

Total trip mileage is limited to 150 miles per day. That means a 3-day trip has 450 total miles before bumping up to an extra $0.50/mile. We calculate total mileage by looking at the odometer before and after your trip.

Is there a fee for under 25?

Nope. All drivers pay the same.

How does Avail make sure a car is safe?

We inspect every car for maintenance and safety. Plus, every car must be less than 10 years old and have fewer than 125k miles, keeping our selection of higher quality for you.

How much does it cost to add a 2nd driver?

It’s free. They just need to create a profile on Avail and add/verify their driver’s license. Once their profile is created and their license is verified, email support@availcarsharing.com with their name to have them added to your reservation. Thanks for letting us know. Now they’re covered, too.

How do I get a car with 4-wheel drive/all-wheel drive?

We can’t guarantee a car will have all-wheel drive, but the good news is we only stock newish cars (less than 10 years old), which means many of our SUVs come equipped. Plus, all our cars belong to locals, so you’re likely to be able to get a car someone chose for the local climate. Select a mid-sized or large SUV and follow up with an email to support@availcarsharing.com. We’ll do our best to hook you up with a 4WD vehicle.

Sharing Your Car

Looking to put your car to work and make some extra money with Avail? Here’s what you need to know.

Do I need to do anything before I drop off my vehicle?

Just clean out your car and drop it off, we'll handle the rest. We facilitate sharing, insurance, cleaning, customer service - the whole deal.

Can I change my reservation?

Yes. Go to “My Trips” to change your reservation details.

What are sharing requirements for my car?

Cars must be 2011 or newer, have under 125k miles, a valid registration, and be free of interior/exterior damage as well as maintenance issues. Owners must have a valid U.S. drivers license.

What about insurance coverage?

Every trip on Avail is covered up to $1M in insurance from Allstate, along with roadside assistance and 24/7 customer support.

How much money will I earn?

If your vehicle is shared, you will earn a fixed amount each day based on your vehicle's class. Standard Car, Mid-Sized SUV, and Van owners will earn $20 per day, and Large SUV owners will earn $25 per day.

How do I get paid?

You'll be paid via the Avail app at the end of each trip. Once the funds are in your app, you can transfer your earnings to your bank account.

What happens if my car isn't shared?

If your car is not borrowed, you'll still receive free parking and a car wash.

Who will be driving my car?

Someone like you. Every driver on Avail must be 18+, pass a motor vehicle record check, and have a valid U.S. drivers license.