Frequently Asked Questions
What is Avail and how does it work?
Avail is a car sharing company, which means all the cars are owned by real, local people. And the added benefit of amazing customer service. We take care of the car exchange, cleaning, inspection, and insurance process so it’s easier for you and for the owner of the car.
Where do I pick up/drop off my vehicle?
At our Avail airport lots. Free shuttles to and from the airport come every 5 to 10 minutes.
What's required to drive an Avail car?
All drivers must be 18 or older and have a valid U.S. driver's license, a clean driving record, and a debit or credit card to book your reservation.
Is insurance included?
Yes, all Avail drivers are covered by Allstate insurance complete with access to roadside assistance and 24/7 customer support.
How far can you drive?
Total trip mileage is limited to 150 miles per day. That means a 3-day trip has 450 total miles before bumping up to an extra $0.50/mile. We calculate total mileage by looking at the odometer before and after your trip.
Is there a fee for under 25?
Nope. All drivers pay the same.
How does Avail make sure a car is safe?
We inspect every car for maintenance and safety. Plus, every car must be less than 10 years old and have fewer than 125k miles, keeping our selection of higher quality for you.
How much does it cost to add a 2nd driver?
It’s free. They just need to create a profile on Avail and add/verify their driver’s license. Once their profile is created and their license is verified, email support@availcarsharing.com with their name to have them added to your reservation. Thanks for letting us know. Now they’re covered, too.
How do I get a car with 4-wheel drive/all-wheel drive?
We can’t guarantee a car will have all-wheel drive, but the good news is we only stock newish cars (less than 10 years old), which means many of our SUVs come equipped. Plus, all our cars belong to locals, so you’re likely to be able to get a car someone chose for the local climate. Select a mid-sized or large SUV and follow up with an email to support@availcarsharing.com. We’ll do our best to hook you up with a 4WD vehicle.
